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miriamjoyjones's avatar
miriamjoyjones
New member | Level 2
7 years ago

I am getting a permission sharing error and can not save documents frommicrosoft word on my computer

I am getting a permission sharing error and can not save documents from Microsoft word on my computer to dropbox Word cannot complete the save due to a file permission error. It only started happ...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi there miriamjoyjones,

Could you please provide me with some additional details so as to have a better understanding of the behavior? For example:

  • Are you editing and seeing this error from the website or the desktop app? 
  • Is this file shared with anyone else or is it a private/regular file in your account?

Could you also send me a screenshot (without any personal info) of the error message that you see?

Thanks in advance!

  • MarkL1's avatar
    MarkL1
    New member | Level 2
    7 years ago

    Operation in my case "Save As"
    Error messages when trying to save:
    "Word cannot complete the save due to a file permission error."

    The document “X” could not be saved as “Y”.



    • MarkL1's avatar
      MarkL1
      New member | Level 2
      7 years ago

      This seems to be a MS 16.26 bug because if you shut down Word and try the same operation it will work.  FYI, I was specifically trying to save to DropBox, which I did successfully after the shut down/restart.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey MarkL1, thanks for keeping us in the loop!

        I'd be more than happy to look into this with you if you'd like, but I'll just need a bit more info. For example:

        • Are you getting this error with any Word document that you try to save directly to Dropbox?
        • Have you tried saving a document in any other location on your computer?
        • Could you also send me a screenshot (without any personal info) of the exact error message?

        Keep me posted!

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