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Forum Discussion

markscranton's avatar
markscranton
New member | Level 2
3 months ago
Solved

Cannot sync due to permissions on macOS Tahoe

Device 
Macbook Pro

Operating System/Browser (if using the web)
Mac OS 26 Tahoe (same behavior on previous Mac OS)


Dropbox App Version (if using the app)

232.4.5988


Syncing Status
Cannot sync due to permission(s) issue. 

Question or Issue
Over 100 files cannot sync/upload due to permission issues. Have changed folder and individual permissions but no change. 

 

 

desktop
Mac
sync

8 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi there markscranton - thanks for letting us know about this.

    Can you please let me know what happens if you click on the 'open permissions'  and the 'Learn more' buttons that are shown in your screenshot?

    Are you able to find those files in your Dropbox folder on your computer to try to move them out and back in perhaps?

    Let us know more and we'll take it from there, Mark. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey markscranton! Sorry for nudging you here. 

    Do you still need help with this, by any chance?

  • mrrichardlewis's avatar
    mrrichardlewis
    Helpful | Level 5
    2 months ago

    I'm having this same issue.   Any help appreciated.

    My MacBook has OS Tahoe 26.0.1.  Dropbox app version:   234.4.5591

    Dropbox has full disk access.   

  • mrrichardlewis's avatar
    mrrichardlewis
    Helpful | Level 5
    2 months ago

    If I click open permissions - an OS dialog opens and asks for my password.   But I have to do this for each folder.   I have more than 50 in the list.

    This message shows in window, but It doesn't seem to reduce the number of "issues" even when left for a long time.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, thanks for the additional information and the screenshot too mrrichardlewis - much appreciated. 

    Since you've ensured that Dropbox has full disk access, can you check if copying and/or moving those folders out and back in your Dropbox folder makes any difference? You can try it with a folder as a test at first.

    Let us know of any updates. 

  • mrrichardlewis's avatar
    mrrichardlewis
    Helpful | Level 5
    2 months ago

    That seems to have worked for now.   Thanks.   Will come back if it happens again.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey mrrichardlewis!

    Happy to see that your issue is now resolved! 

    Have a lovely weekend ahead, and let us know if you need anything else! 

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