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miriamjoyjones's avatar
miriamjoyjones
New member | Level 2
7 years ago

I am getting a permission sharing error and can not save documents frommicrosoft word on my computer

I am getting a permission sharing error and can not save documents from Microsoft word on my computer to dropbox Word cannot complete the save due to a file permission error. It only started happ...
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Philmartin57's avatar
Philmartin57
New member | Level 2
6 years ago

I'm getting the same problem. Open a word doc from my local dropbox directory, make a change, save, and "Word Cannot ... permission error". If I save with a new name, saves okay, make change, saves okay, close the doc, reopen, make change, save okay ... for a while, then randomly it hapens again. Seams to occure after shutting down, sleep or hibernation but I'm not sure that is the whole story. I use a PC and a tablet and the problem occures on both machines.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi Philmartin57, thanks for posting your experience on this thread, and sorry to hear that you're also having trouble with this error message. 

 

Out of curiosity, could you clarify the following for me?

  • Does this happen only with MS Word documents? 
  • Does this error come up only with MS Word documents that are in your Dropbox folder, or other documents as well?
  • Could you send me a screenshot of ther error message (without any personal details included)?

Let me know what you find - thanks!

  • Philmartin57's avatar
    Philmartin57
    New member | Level 2
    6 years ago

    Hi Lucil,

    It only seams to hapen with Word but TBH I use a lot of Word docs and not much else.

    It only seams to affect docs in Dropbox.

    Its subornly refusing to do it when I wan it to. I'll get back to you when I have a screenshot for you.

    Regards

    Phil

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      No worries, Philmartin57. :grin: Thanks you!

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