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YaseminSL's avatar
YaseminSL
Helpful | Level 5
6 months ago
Solved

I can no longer access files from my second device remotely

I use two devices - one office, one home. Aiming to access my devices offline, I started using Dropbox so that I could see my Desktop files of both devices in my Dropbox web and mobile application. I...
File access
sync
  • YaseminSL's avatar
    YaseminSL
    5 months ago

    Dear Jay, thank you for following up my request. As I mentioned before, my problem was to access folders of my second device as a Dropbox folder directly. Now the problem is partly solved, I can access them via Dropbox Backups. So, we can mark this conversation as solved. Kind regards. 

YaseminSL's avatar
YaseminSL
Helpful | Level 5
6 months ago

Thank you for your response, Hannah. Actually, I am not talking about backup files. I mean directly accessing my desktop in home computer from office computer via Dropbox. All my folders were being synchronized previously: I could see blue icon on the bottom of each folder on desktop, now they disappeared. 

ps. yes, I have three devices, yet I do not actively use mobile device. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the update, Yasemin!

Just to be absolutely sure, are you referring to files that are in the local Dropbox folder on both computers? Or specifically folders in the Desktop folder (the one created by your OS, like Downloads and Documents)?

Also, on the computer where you used to see the blue icon that you mentioned, do you see a small Dropbox icon in the system tray/menu bar?

If so, please hover over it with your mouse and let me know what you see.

If you could send us some screenshots of the issue, so we can have a visual too, it'd be really helpful.

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