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I re-upgraded my account and now my files are gone from my Dropbox folder
Question or Issue Today, on 12/14, I paid for my annual Dropbox Plus subscription ($119.88/year). I then went back to File Explorer, only to find that my Dropbox folders, which were originally syncing there, are now MISSING. WHERE DID MY DROPBOX FOLDERS GO ON MY DESKTOP?? I'm a graduate student wrapping up my Fall semester and cannot find my documents. Unfortunately, Dropbox itself stopped syncing with my MS Surface after September because I missed my annual date to pay and did not realize it. Thus, the documents are not in Dropbox itself. They were, however, stored and updated under Dropbox in File Explorer on my MS Surface. I used Dropbox on the web. I pray that this community can please help me restore my files. I look forward to hearing from someone as soon as possible. Thank you!
Can't choose multiple files
Device Lenovo, iPad pro Operating System/Browser (if using the web) (Windows 11, Question or Issue Dropbox has become my favorite cloud storage. I love it. I love how easy it is to find files. But... no matter what I do, I have watched tons of videos, looked in discussion forums, etc.. I CANNOT SELECT MULTIPLE FILES. It is seriously slowing down my work. I have tried using my windows computer and my ipad, and I can't do it. If someone has any ideas, I am open. I have tried shift, command, Control... nothing works. I fell asleep one night and accidentally clicked two files, but it was a complete accident. I can use any help.
Files won't save
Twice in the last 7 weeks I've been completely unable to save a document. I've tried renaming it, and it won't rename-- it just stays as the original name. No error message. The system "blinks" and reverts back to the original name each time I go to "save as" and try to update the file name. The side box pops up each time: "Meet the dropbox badge" as if I've opened a new file. The document continues to say it was last updated 3 months ago when I just did 30 minutes of work on it this morning and tried to save it repeatedly. I can save my Word doc as a pdf-- that's the only saving I can do. But, that means I can't open it up and continue to work on it later this afternoon. I primarily use the desktop app. However, the file is not saving online, either. It is not the same file that had this same problem in early March, making me worry that I could lose work on any file at any time. There was no warning that something was wrong with the file when I started working on it. I'm afraid to close the document now for fear of losing my work. What can I do?? This is a Windows 11 computer. No other issues have occurred with it. Last time, Dropbox said this happened because the system had a recent update. However, that is not the case this time!
Questions about Dropbox vs OneDrive
I have a Microsoft Surface, windows 11, iphone and ipad. I've had Dropbox for many, many years since the first computer person set it up. I still have it and am paying for it. My new computer person has set me up for everything to go into OneDrive. Are they backing up the same information? What happens to the data in Dropbox if I cancel it? Will it all be in OneDrive? Thank you in advance for helping me out!How to safely remove shared folder from hard drive, owned by a student who graduated and left?
I am a professor at University of Florida (I need to use my personal email here, it never worked with UF email). All my graduate students and I all use Dropbox. Each student has a project folder shared with me, so that when they graduate I have access to the files for future use. Now, if a new student comes, and I pass the previous student computer to him/her, the project folder is still in the computer. How can we safely remove that shared folder from the hard drive and keep them on the web (and my computer)? The old student UF account is disabled so the files cannot be made online only by the old student (and he left anyways). I can access the folder on that pc with my UF account. I can delete the folders manually, which should be safe since in my UF account my dropbox folder is synced, not theirs. But would would happen if the old student decides to come back to work for me as a post doc (or it was a master student who wanna work as a Phd student) some time in the future, their UF account is reactivated, and the PC is given back to them? would the project folder be lost? Dropbox Plan ( Enterprise) Device (Dell) Operating System/Browser (if using the web) (Windows 11.)
My shortcut files in my Dropbox folder on Windows have stopped working
Dropbox Plan Basic Device Acer Laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Files kept in Dropbox folder on each PC laptop Question or Issue Most of the file shortcuts on one of my laptops have stopped working. They have no associated icon, and when double-clicked, the destination file is not opened. When I right-click on the Dropbox app icon at the bottom of the screen, above the Dropbox item, there was an item consisting of a mysterious series of symbol characters (see screen captures below). I have unpinned it from the list, but the problem still persists. I can open the shortcuts, however, via the Dropbox App. Thank you for your help. Greg
Public links have been temporarily suspended for generating excessive traffic.
I got an email saying This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic. Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate. For more information on suspended links, please visit the Help Center. Your current account bandwidth limit is 20.00 GB and your current usage is 21.19 GB. You may remove the suspension by clicking this link otherwise please visit the Help Center. I looked in my shared folder and I don't really have much in there. so I clicked on the link to remove the suspension and then three minutes later I got another email Your current account bandwidth limit is 26.00 GB and your current usage is 33.13 GB. how do I What links these are? I have a few shared folders but I'm not the owner of those folders my current usage is very small so I don't know where this bandwidth usage is measured or shownSome new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when I add new files to my desktop app and they’re not syncing to http://www.dropbox.com. I have screenshots.
