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tonkotsu2's avatar
tonkotsu2
New member | Level 2
2 years ago

I cannot restore old external drive backup to reformatted drive

I backed up my SSD with "dropbox backup" to reformat it.

 

When I tried to restore it, the SSD that I reformatted is being recognized as a different storage, so I cannot restore it. What should I do?

7 Replies

  • tonkotsu2's avatar
    tonkotsu2
    New member | Level 2
    2 years ago

    When I tried to restore it, the SSD that I reformatted is being recognized as a different storage, so I cannot restore it. What should I do?

  • tonkotsu2's avatar
    tonkotsu2
    New member | Level 2
    2 years ago

    The backed-up data is extensive, so regular downloading is not possible.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, tonkotsu2, thanks for reaching out to us.

     

    When you say that the drive is being recognized as a different storage, do you mean that the backup feature thinks that the reformatted drive is now a new/different drive?

     

    Can you send us a screenshot of what you see when you connect the drive?

     

    Thanks in advance.

  • tonkotsu2's avatar
    tonkotsu2
    New member | Level 2
    2 years ago

    Yes, the issue is that it's being recognized as a different storage. Even though it has the same name as the original SSD, in "Dropbox backup" it appears as "PortableSSD(1)" with the addition of "(1)".

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi tonkotsu2, if you reformatted your external hard drive, this means that it is no longer detected as the same drive as before, which is why there's a different backup being created. 

  • tonkotsu2's avatar
    tonkotsu2
    New member | Level 2
    2 years ago

    Sure, here is the translation:

    "If possible, please tell me how to restore it to a new SSD without needing to download anything."

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The only method to restore a Dropbox Backup is to download it from the site. 

     

    However, you can download it directly to an external drive instead of an internal drive.

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