Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
I cannot restore old external drive backup to reformatted drive
I backed up my SSD with "dropbox backup" to reformat it.
When I tried to restore it, the SSD that I reformatted is being recognized as a different storage, so I cannot restore it. What should I do?
7 Replies
When I tried to restore it, the SSD that I reformatted is being recognized as a different storage, so I cannot restore it. What should I do?
The backed-up data is extensive, so regular downloading is not possible.
- Hannah
Dropbox Staff
Hey there, tonkotsu2, thanks for reaching out to us.
When you say that the drive is being recognized as a different storage, do you mean that the backup feature thinks that the reformatted drive is now a new/different drive?
Can you send us a screenshot of what you see when you connect the drive?
Thanks in advance.
Yes, the issue is that it's being recognized as a different storage. Even though it has the same name as the original SSD, in "Dropbox backup" it appears as "PortableSSD(1)" with the addition of "(1)".
