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sharonp1's avatar
sharonp1
New member | Level 2
7 days ago

I can't open a folder shared with me; it appears grayed out on the Dropbox website.

Device mac Book Air Operating System/Browser (if using the web) Chrome Syncing Status I have no idea how to check this Question or Issue I'd like to access the Hypnosis -Mo...
File access
Shared Folders
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Thanks for your post and the screenshot, sharonp1! 

Were you previously able to access this folder? 

Does it appear grayed out on a different browser/incognito window, as well? 

Finally, since you mention it’s been synced to your desktop app, can you open it from the local Dropbox folder in your Finder?

Let me know.

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