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arthurtx's avatar
arthurtx
Explorer | Level 3
2 years ago
Solved

I cant restore my shared paste

Hi guys, i have a shared paste with more 5 people, and today someone apparently deleted it, but i cant restore the past, when i try pop us this : "Undo this operation is not allowed." I really cant r...
restore
  • Jay's avatar
    Jay
    2 years ago

    The message can mean three things, either the owner of the folder, or an editor, or you yourself removed you from the shared folder. 

     

    For security and privacy purposes, it doesn't state who removed you from the folder, even if it was yourself.

arthurtx's avatar
arthurtx
Explorer | Level 3
2 years ago

In event page shows something like : "you have removed your access to the (...) shared folder"

but i dont 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to see you're having trouble, arthurtx.

     

    When you say "shared paste", are you referring to a shared folder that you usually access via a link?

     

    Are you the owner/creator of this shared folder?

     

    If not, could it be that the owner of the folder removed your access from the folder?

    • arthurtx's avatar
      arthurtx
      Explorer | Level 3
      2 years ago

      Hi Hannah, yes a shared folder that I can access through the desktop dropbox app
      No, is another person, but he doesnt know what happen, and I don't think he took away my access, or is this the only answer to my problem?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi arthurtx, if your access has been removed from the shared folder, this means that someone in the folder deleted your access. 

         

        You'd need to contact the creator of the folder to re-invite you back so you can add it to your account again.

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