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Alfonsu's avatar
Alfonsu
Explorer | Level 3
10 months ago

I can't share any files from my Dropbox account (I see that sharing is restricted).

For a few weeks now I've noticed that I can't share new files from my dropbox. Еvery time I try it gives me the following error: I carefully checked my email for anything sent from dro...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for posting this on our forum, Alfonsu.

Are you receiving this error on different browsers? 

Also, is this something you see only when creating shared links on Dropbox, or when trying to share a folder with another user’s Dropbox email address, as well? 

Let me know what you find.

  • Alfonsu's avatar
    Alfonsu
    Explorer | Level 3
    10 months ago

    Nancy​ I only share files and no matter if I do it from a web browser or the desktop app I always get an error. Through the desktop app the error is as follows:

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the extra screenshot! Can we log a ticket for you next and look into this further?

      • Alfonsu's avatar
        Alfonsu
        Explorer | Level 3
        10 months ago

        Nancy​ Yes, do whatever is necessary to solve the problem.

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