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Samara18's avatar
Samara18
New member | Level 2
5 months ago
Solved

I can't share content for the last week, due to one .pdf and Support takes too long to reply.

i have been blocked from using my account for a week and support only answers one time per day (in the middle of the night in the US).  Apparantely, they scrubbed my system (over 111,000 files) and f...
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  • Samara18's avatar
    Samara18
    5 months ago

    After over a week of not being able to share files on my account, they reported that it was a "false positive"  with no other explanation and just reinstated my rights. 

    I asked them to explain what a false positive was but they just closed my ticket with no response.

    Thx for your help!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Samara18​, sorry to hear about that!

I can see that your #25301355 ticket number has been escalated, and you're working with a specialized agent towards finding a solution.

I have left an internal note to the agent working on your case, and shared any info with them from our communication in order to expedite the situation.

Keep in mind that the priority is already set to "High" on your ticket. 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

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