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I did uninstall and reinstall and now I see the new Dropbox and Dropbox (old) and no storage space,
I did a uninstall and a reinstall as some shared files were not going into Dropbox. When I did the reinstall it looks like it is syncing absolutely everything on my computer. I also have a file cal...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Quiksylver, sorry to hear you're having issues with this.
Can you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray?
Where is the Dropbox folder located as per your Sync tab under the app's preferences?
Also, do you any syncing icons in either of your Dropbox folders at the moment?
Let us know what you find and we'll take it from there.
I hope this information is what you requested. I have also included a copy of what was placed in the dropbox when I did the re-install. I question the Epson 'stuff' as to the reason it is in Dropbox. There are many more files (for the lack of a better word) that should never been placed in Dropbox.
Thank you as I have located the information with the links that you have provided.
Quiksylver
- Walter
Did you enabled the Dropbox Backup feature at some point perhaps Quiksylver?
What's your account's plan tab showing in regards to your quota at the moment?
Did you check your Dropbox folder's content for any syncing icons by the way?
Walter,
When I go into the plan tab is says Dropbox Basic (free). That is not true as I paid for the subscription. I did use the free one for a minute when it was first introduced. There always is confusion as one is my personal name but the one that I need is under my business name. I only use Dropbox for my tax business and related documents.
I sent a picture of the folders in this Dropbox. All folders are empty and no syncing icons.
I do not recollect doing a drop box backup but it does say that it is 10% complete under the Sync and backup tab. I tend to panic when things go 'offside'.
Sylvia
- Jay
Hi Quiksylver, is it possible that you have another Dropbox account on which your files might be located?
