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Forum Discussion
I don't understand the new Dropbox for Windows sync icons
My installation of Dropbox for Windows has just updated and I now see a sync status icon I've never seen before against most of my files, which looks like this.
The sync icon I've always seen befor...
I'm currently experiencing much more serious issues with this latest update, but the answers being given here make no sense/don't apply. I experienced this same confusion as the OP before other issues got worse. Example, I had a folder all of one particular type of file, and I had them all set to be available offline (green circle with check). Every one was sent to Dropbox from a third-party app on mobile, appeared in the cloud on my laptop, and from there I manually set each to be available offline before moving them to a folder which has ALWAYS been set to be available offline. Most of them synced like this during the update, correctly, with the green circle with check. But a few showed up with the white circle/green check.
These are a file type I can't open on my computer, so that's not what happened. EVERY file in that folder was saved to my computer in the same way, to the same settings, yet the new Dropbox update treated them differently for some reason. The explanation being given why doesn't make sense in this context. So I fully get OP's confusion, I feel it too.
The update has almost completely borked up my computer but I'm trying to deal with that via tech support (no solution yet), just pointing out there seem to be serious bugs in this latest Windows update and if I'm understanding correctly, OP is not alone in this.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Rachel L., thanks for messaging the Community.
Did you mark the folder itself as available offline, prior to moving them to the other folder you mentioned, instead of manually marking each file as available offline?
What is the default sync status for new files according to the Dropbox desktop application preferences in the Sync tab?
"Did you mark the folder itself as available offline, prior to moving them to the other folder you mentioned, instead of manually marking each file as available offline?"
Yes. It was all marked to be offline, always. I created the folders (though not the files) on Windows, they've always been offline.
"What is the default sync status for new files according to the Dropbox desktop application preferences in the Sync tab?"
Don't know at the moment. The update has messed up my computer so badly that I can't turn the app back on until this issue is resolved, and without Dropbox, I have no reason to turn on my computer. I have an open help ticket, he advised me to unlink and relink (at that point, I set it to make EVERYTHING online only so I could start over making things offline manually, so that is now what the status SHOULD be), but all that did was create a slew of Selective Sync conflict folders and start the indexing/syncing over again. I have only 15GB left on my hard drive due to this, I can't afford to let it keep going if it's just downloading it all before syncing, like it seems to be doing. And I've received no further update to my ticket since then, I'm hoping because it's the weekend, but I'm losing hope.
Regarding the marked solution...the solution is that this is indeed a bug? 😕
- Nancy
Hey Rachel L., I'm sorry to hear about the situation. I was able to find your support ticket and I can see our advanced team is currently handling it.
Please keep an eye out for their email, and they’ll further assist.
