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CarlW's avatar
CarlW
Explorer | Level 3
2 years ago

I have a shared folder, but every file I put in seems to be locked.

I volunteer with a local hospital radio station. For one of the programmes I do, we have shared a Dropbox for at least ten years and have never had an issue.   I recently created a new shared dir...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CarlW, I'd also suggest logging in with admin privileges on the computer that shows this issue, if you haven't already.

CarlW's avatar
CarlW
Explorer | Level 3
2 years ago

As I said, there is one shared folder already which doesn't have that issue so I really don't understand why this one does. I have the same privileges with both folders as they are on the same remote machine.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, can you please send us a screenshot of how the locked files appear, so we can have a visual as well?

    • CarlW's avatar
      CarlW
      Explorer | Level 3
      2 years ago

      Sure. Same files; different folders. Top one is original folder that is +10 yrs old. Bottom is new folder < 1 yr old.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshots, Carl.

         

        Just as a test, can you move one of the files with the gray X out of your Dropbox folder and then move it back, to see if that helps?

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