Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

eccentricbee's avatar
eccentricbee
Helpful | Level 5
2 years ago
Solved

I have embedded .mp files in an image, but they disappear after I upload the file to Dropbox.

I have a powerpoint file with images that have embedded music but when I upload to Dropbox they music is gone.
sync
upload
  • eccentricbee's avatar
    eccentricbee
    2 years ago

    They were. I solved the issue by delivering on a flash drive as it was local. Still cannot understand why uploading to Dropbox stripped out the music.

    i was happy to find i could crop the video files there - which downloaded as discreet files still had the music BTW. Thanks for attempted help. At least it’s finished!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey eccentricbee, let's jump right into this! 

 

Which platform did you use to upload and preview your files with? Did you use our desktop app, mobile app or website? 

 

Also, do you have trouble opening the PowerPoint itself or the images in it? You mentioned the images are .mp type, is that correct? 

 

Keep me posted, and we'll take it from there! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!