Forum Discussion

R_RAMOS's avatar
R_RAMOS
New member | Level 2
5 months ago

I keep getting an error that files are corrupted when trying to open them in my Dropbox folder

Hello, I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that ...
desktop
Mac
sync
R_RAMOS's avatar
R_RAMOS
New member | Level 2
5 months ago

I'm not using any version of File Provider.

Should I be?

I just installed the Dropbox app on my machine.


 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the update and the screenshot, Romulo.

Regarding the File Provider version, it's not necessary to update to it if you don't want to as the older version of the app will still work. It just offers a deeper integration with macOS and fixes issues related to opening online-only files in third-party apps.

Can you try to quit the Dropbox app and try the same process again to see if the issue persists?

Also, can you make a copy of the file in another location and see if it allows you to open it without any errors?

And lastly, under what circumstances are you able to open files within the Premiere Pro app normally?

  • R_RAMOS's avatar
    R_RAMOS
    New member | Level 2
    5 months ago

    "It just provides deeper integration with macOS and fixes issues related to opening online-only files in third-party apps."

    This is the problem I'm encountering.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      • R_RAMOS's avatar
        R_RAMOS
        New member | Level 2
        5 months ago

        Support closed my call and didn't give me a chance to explain my problem.

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