Forum Discussion

R_RAMOS's avatar
R_RAMOS
New member | Level 2
5 months ago

I keep getting an error that files are corrupted when trying to open them in my Dropbox folder

Hello, I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that ...
desktop
Mac
sync
R_RAMOS's avatar
R_RAMOS
New member | Level 2
5 months ago

"It just provides deeper integration with macOS and fixes issues related to opening online-only files in third-party apps."

This is the problem I'm encountering.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • R_RAMOS's avatar
    R_RAMOS
    New member | Level 2
    5 months ago

    Support closed my call and didn't give me a chance to explain my problem.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Are you referring to contacting the team via a chat or via email using the 'Submit a request' option?

      • R_RAMOS's avatar
        R_RAMOS
        New member | Level 2
        5 months ago

        Yes. My Ticket #25330596

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