Forum Discussion

R_RAMOS's avatar
R_RAMOS
New member | Level 2
8 months ago

I keep getting an error that files are corrupted when trying to open them in my Dropbox folder

Hello, I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that ...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

R_RAMOS's avatar
R_RAMOS
New member | Level 2
8 months ago

Support closed my call and didn't give me a chance to explain my problem.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Are you referring to contacting the team via a chat or via email using the 'Submit a request' option?

    • R_RAMOS's avatar
      R_RAMOS
      New member | Level 2
      8 months ago

      Yes. My Ticket #25330596

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Thanks for the ticket ID. Could you try replying to the support ticket again in order to re-open it for the team to assist further?

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