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FilipeMello's avatar
FilipeMello
Explorer | Level 4
5 years ago

I lost my files after uninstalling Dropbox

Hi everyone, I uninstalled Dropbox for desktop yesterday. I lost my files after uninstalling Dropbox. It shows inaccessible icons from my files on the computer. My desktop, documents, and download...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for updating me on this, Filipe!

When you reinstalled the Dropbox app, did you sign in to the same account as before?

Can you also take a look at your deleted files and your events page, to see if you can find anything related to the files you're missing?
FilipeMello's avatar
FilipeMello
Explorer | Level 4
5 years ago

Hey Hannah,

 

No, I appreciate your work, thank you for keeping in touch. Yes, I logged in to the same account and verified deleted files, but there's nothing there. On the Events page, there are only updates about one file that remains in my Dropbox account. All events about all the other files are not there, it's everything empty. I really need to recover these files. Thank you again for your support!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Of course, Filipe, I'll try my best to help you with this!

    Have you taken a look at your trash/recycle bin? Maybe you'll find them there.
    • FilipeMello's avatar
      FilipeMello
      Explorer | Level 4
      5 years ago

      I appreciate that, Hannah.

       

      Yes, I've looked in the trash, there's nothing there. 😞

      Thank you so much for helping!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Sure thing, Filipe and happy Monday!

        If you go to the original location of your desktop files, do you see a 'Files in Dropbox' shortcut?

        Also, in your Dropbox folder, do you see a "Mac" folder? Did you check for your files in there?

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