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I need to disable syncing in order to save changes in Photoshop.
There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it d...
My issues have been solved without me doing any active part. My guess is some background update has fixed it.
(edit: the issues WAS solved for a time, but no longer)
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi Mattias3 & u_kadru; I'm sorry for the late reply.
Based on your desription, I believe you are seeing an issue with file locks - correct me if I'm wrong please.
As you noticed, our desktop application is unable to sync some types of files left open by certain applications. When this happens, Dropbox will report that the "file is in use" from the Dropbox desktop application menu.
Some 3rd party apps/services place locks on files while they are being edited. The feature avoids conflicts that can occur if the file is changed by another computer. This lock also prevents Dropbox from accessing and syncing the file.
To allow Dropbox to sync these files, you'll need to save and quit any applications where the file is open. Once you do, Dropbox will fully sync the files.
For more information on file locks, see the Dropbox Help Center article:
https://help.dropbox.com/installs-integrations/sync-uploads/stuck-syncing
If you are sharing the data between computers you must NOT run the application on more than one computer at a time as you will generate file conflicts and other problems.
Thus, the pattern needs to be:
- Let files sync
- Start application
- Save files
- Quit application
- Repeat on different computers.
Let me know if this helps!
The problem in this case is that Dropbox is the one locking the files. In my case, Photoshop is unable to save the file because it's been locked by Dropbox as it's in the state of syncing.
The solution is to disable Dropbox sync, save the file in Photoshop, enable Dropbox sync. It would be nice if Dropbox actually "sensed" the file is being saved again and released the lock automatically.
