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Forum Discussion
Mattias3
6 years agoHelpful | Level 6
I need to disable syncing in order to save changes in Photoshop.
There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it d...
- 6 years ago
My issues have been solved without me doing any active part. My guess is some background update has fixed it.
(edit: the issues WAS solved for a time, but no longer)
Mattias3
6 years agoHelpful | Level 6
Hi Walter , the probem is the opposite to your reply. The files are synced. But Dropbox interupt with the saving process of other applications, making it impossible to save the work. I started to report this as a bug to the developer of the affected software, and ended up in the result; "some other software are interfering with the saving process". After some testing on my computer I found out it was Dropbox that interfere. It use to work smoothly, but no longer. I think Dropbox has altered its behavour and is much more "agressivly" syncing files. This creates problems in the daily work. Now I need to remember to "pause sync" every time I start work, and then remember to "resume" after. Not a very smooth solution.
Walter
Dropbox Community Moderator
6 years agoThank you both for your clarifications on the matter u_kadru & Mattias3!
If you'd like to look into this further, please go ahead and log a ticket so our team can investigate with account and device specific information.
Ping me the tickets' IDs here and I'll make sure to get to them as soon as possible.
On a side note, are the files that exhibiting this behavior available locally on your device or have they been set to Online Only via your Smart Sync settings?
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