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I need to disable syncing in order to save changes in Photoshop.
There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it d...
My issues have been solved without me doing any active part. My guess is some background update has fixed it.
(edit: the issues WAS solved for a time, but no longer)
Hi Walter , the probem is the opposite to your reply. The files are synced. But Dropbox interupt with the saving process of other applications, making it impossible to save the work. I started to report this as a bug to the developer of the affected software, and ended up in the result; "some other software are interfering with the saving process". After some testing on my computer I found out it was Dropbox that interfere. It use to work smoothly, but no longer. I think Dropbox has altered its behavour and is much more "agressivly" syncing files. This creates problems in the daily work. Now I need to remember to "pause sync" every time I start work, and then remember to "resume" after. Not a very smooth solution.
Getting file save errors whilst using Photoshop
- All files are local and on my drive
- Same setup I have been using years
- I have changed nothing apart from Adobe Updates
- Files are not locked and I am only one with access to these PSD files
- Even newly created files will fail on second save in PS, and file has never been closed
- Windows 7 install
- Files can be anything from 50 meg to 500+
So - when working on files, half the time the file will fail to save, and a file save error says file is locked (see screenshot). If i look in explorer, the file is there and zero bytes.
The file will save if:-
- I wait several minutes - then it may save
- If I pause sync on dropbox file will save IMMEDIATELY
Basically, if I turn off file sync in your Dropbox I never get this problem.
Full error photoshop message text:
"Could not save {filename} because the file is locked, you do not have the necessary access permissions, or another program is using the file. Use the properties command in Windows Explorer to unlock the file"
So, it seems the Drobox’s' syncing of the files is being seen as the "other program" accessing the file? and thus photoshop cannot save because of this - which is new and could be from either PS or DB as both seem to have been updated a lot of late.
Even if this was an access problem, the zeroing of the file is worrying
Any assistance would be good, I have seen similar things to this but no one has stated that turning off sync solves this, but I don’t want to be turning on and off all the time?
- Walter
Dropbox Community Moderator
Hi GPGS_PHOTOSHP - thanks for your report and welcome to our Community too!
I moved your post under this thread as it echoes the issue discussed here. Could you take a look when you get some spare time and let me know if u_kadru´s suggestion works for you too.
Thanks!
HI, well there is nothing here that I have not already mentioned, and that is to disable Dropbox Syncing so I can work on my files, then re-enable - not a solution.
The problem is .. this was not a problem till a couple of weeks ago - my workflow has not changed at all, but all of a sudden Dropbox is interfering and locking the files, so why is this happening? Yes, I can do what @u_kadru does, but as I said, I don't want to be enabling and re-enabling all the time as a lot of files need to be shared and i need files from other colleagues too,- Walter
Thanks for your swift reply GPGS_PHOTOSHP.
Would you like me to reach out via your Dropbox email address to look further into this internally with all of my tools at my disposal?
I'll make sure to update the thread with our findings too if you agree.
