Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mattias3's avatar
Mattias3
Helpful | Level 6
6 years ago
Solved

I need to disable syncing in order to save changes in Photoshop.

There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it d...
desktop
sync
Third Party Integrations
  • Mattias3's avatar
    Mattias3
    6 years ago

    My issues have been solved without me doing any active part. My guess is some background update has fixed it.

     

    (edit: the issues WAS solved for a time, but no longer)

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi All; apologies for the late reply.

I was just wondering if any of you are still seeing this behavior when editing files that are syncing via our desktop app through a 3rd party app. 

If you do, I'd like to put you in touch with our support team so let me know here and I'll create a ticket for you asap using the email address that's linked to your profile(s) here on our Community.

Thanks a bunch for your patience and cooperation and I'm sorry if this has caused any inconvenience so far. 

GPGS_PHOTOSHP's avatar
GPGS_PHOTOSHP
Helpful | Level 6
6 years ago

HI - many apologies, I swear I replied to this with an update - anyway, will try again.

After finally intalling Windoiws 10, the problem has 95% gone, I can now save files in photoshop without error and without having to pause sync.

The only error I see now, with regard to sync and Adobe, is when I am in Bridge and I am updating Metadata on my image sets. Some will fail and not save the changes, but, if I turn off Dropbox sync they will all update no problem.

So, in short, yes, seems sorted but I assume due to windows 10 update and nothing that Dropbox did, anyway, we should all be on Win 10 now anyway (yay!!!**###???), also, if you are on Win 7 - you can srtill get the free update, if thats what holding you back

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!