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Forum Discussion

Mattias3's avatar
Mattias3
Helpful | Level 6
6 years ago
Solved

I need to disable syncing in order to save changes in Photoshop.

There seems to be a change in the behavour in file sync. Now Dropbox interupt the saving process of an application (Planimate from InterDynamics). When the software saves it's file, I understand it d...
desktop
sync
Third Party Integrations
  • Mattias3's avatar
    Mattias3
    6 years ago

    My issues have been solved without me doing any active part. My guess is some background update has fixed it.

     

    (edit: the issues WAS solved for a time, but no longer)

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi All; apologies for the late reply.

I was just wondering if any of you are still seeing this behavior when editing files that are syncing via our desktop app through a 3rd party app. 

If you do, I'd like to put you in touch with our support team so let me know here and I'll create a ticket for you asap using the email address that's linked to your profile(s) here on our Community.

Thanks a bunch for your patience and cooperation and I'm sorry if this has caused any inconvenience so far. 

Patrik Bauhn's avatar
Patrik Bauhn
New member | Level 2
6 years ago

Hi! I'm seeing the same error still. In my case it's saves and build tasks in Visual Studio Code that fails while Dropbox is syncing recently changed files. It almost always fails, but sometimes Dropbox syncs quickly enough to unlock the files, and then it might work. If I pause Dropbox the issue goes away, and I started seeing this a few months ago, so it seems to be the same error that others in this thread are experiencing. I'm on Windows 10 Home x64.

Edit: I forgot to mention, no 3rd party apps, and my Dropbox desktop app is on version 99.3.488 at the moment.

  • studiotan's avatar
    studiotan
    Helpful | Level 5
    6 years ago

    We are having the same issue with protools files. Dropbox gives the same error mentioned by other users here. 

    Is a real pain in the a$$.

     

    We've already contacted dropbox about this issue months ago but no solution was found.

     

     

     

     

  • pkosth's avatar
    pkosth
    Explorer | Level 3
    5 years ago

    Yes, the problem still exist in ProTools Win10 Ultimate, and very frustrating!

  • Grill's avatar
    Grill
    Explorer | Level 4
    2 years ago

    this problem not only still exists but is now laughaubly worse than it has ever been, is NOBODY CARING @ dropbox

  • Grill's avatar
    Grill
    Explorer | Level 4
    2 years ago

    I'm so pissed right now as the sync engine now not only locks files during syncs, but FIGHTS the program that creates said files causing files to get corrupted during the saving stage - I don't appreciate tech idiocies **bleep**ing with my time and my work

  • Grill's avatar
    Grill
    Explorer | Level 4
    2 years ago

    instead of building "communities" and playing nice and gentle why don't people @ dropbos get to troubleshooting glaring broken parts of the trainwreck dropbox has become > for a change

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