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edrob's avatar
edrob
Helpful | Level 6
9 months ago
Solved

I no longer see the option to leave a copy of the shared folder I'm unsharing to its members.

My question is what happens when I "remove" a share email. And what happens if I just delete the folder without removing the shares first? In previous versions of Dropbox I was able to un-share a f...
Delete
Shared Folders
  • edrob's avatar
    edrob
    9 months ago

    I am reporting that the support team answered/solved the issue. If the parent folder is shared the sub-folders inside cannot be unshared. In my case the parent folder did not appear to be shared, however a while back I inadvertently shared the parent folder, immediately noticed the mistake and removed the share email. Apparently the parent folder is still tagged as shared by Dropbox. 

    With this knowledge my solution was to create a new unshared folder and move the folders I want to unshare into this folder. This has solved the problem as I can now unshare the folder and leave the files on the remote computer.

edrob's avatar
edrob
Helpful | Level 6
9 months ago

Follow-up on my previous post.

If I follow these instructions:

  1. Log in to dropbox.com
  2. Hover over the folder you’d like to unshare and click Share.
  3. Click the gear icon in the bottom right.
  4. Select the Folder settings tab.
  5. Click Unshare folder.

 

On number #4 I get this dialogue box and I don't even have the option to unshare the folder. I am on Firefox if that matters.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey edrob, I hope you don't mind me jumping in here.

If you get the same results on other browsers as well, could you send me a screenshot of how this specific folder looks on your end? 

Have you tried with other shared folders of yours by the way? 

  • edrob's avatar
    edrob
    Helpful | Level 6
    9 months ago

    Hi Walter,

    I opened Dropbox in Edge and get the same results as in Firefox; no unshare link.
    This is the folder/subfolder view:

    This is the open folder view:

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the screenshot and the additional information too edrob - most appreciated.

      From what I can see, the parent folder is not shared but the folders that are located within it are. Do you get the option to unshare the folders that are shown with the icon of the two people? 

      • edrob's avatar
        edrob
        Helpful | Level 6
        9 months ago

        I think you are asking about this icon?

        I've never clicked on it before - however when I do I get the square progress circle and it did not load after about five minutes, when I closed it.

         

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