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67 TopicsCanât remove shared folder due to lack of space
Hi Dropbox team, Iâm having an issue with a shared folder called âWormsâ. Iâm not a member of this folder, but it keeps showing under my âSharedâ tab and is taking up 1 GB of space. Whenever I try to open or remove it, I get the message âNot enough spaceâ, and I canât accept or decline the invitation. Iâve tried the /share/invites page and all standard fixes, but nothing works. Could you please manually remove this folder/invitation from my account? Basic pack Thank you in advance!Solved122Views0likes14CommentsHow can I ensure that the deletions I made while offline sync to my account online?
Device Windows PC Operating System/Browser (if using the web) Windows 11 Hopefully someone can help with this. I have a full offline sync in place with dropbox. I had a large number of duplicate files within dropbox across multiple Dropbox folders - 145GB worth in fact. With sync paused I deleted this 145GB worth of files on my PC. I now have what I want online stored locally on my PC What I want to know is how do i get this version of the truth to sync online? What I want when I resume sync is the files that have been deleted from my PC will also be deleted from online. What concerns me is when I start sync again it will in fact download all the files I have just deleted. How do I ensure that online now mirrors what I have on my PC, and not the other way round?Solved95Views0likes5CommentsHow to leave a shared folder I have deleted?
Device 2015 MacBook Pro Operating System/Browser (if using the web) Mojave Question or Issue I deleted folders to free up space but, since shared folders still take up storage, I need to leave those shared folders. But since I can no longer see them in my 'deleted files', how do I leave them?Solved183Views0likes8CommentsShared files were not downloaded in time and now are deleted - is there a way to recover them?
Dear Dropbox Support Team, I hope this message finds you well. I am reaching out regarding a set of files that were unfortunately deleted from my account. These files were videos and pictures from my honeymoon in Dubai, taken during a skydiving experience with iFly Dubai. They were originally shared with me via Dropbox, but I did not save them in time. iFly Dubai has since informed me that the files are no longer available on their end. I am extremely devastated, as these files hold deep sentimental value. I am currently going through postpartum recovery, and knowing that I may never be able to experience skydiving again for health reasons makes this loss feel even heavier. These memories represent a once-in-a-lifetime experience, and I would be so grateful if there were any way Dropbox could help me recover them. Any assistance you can provide would mean a great deal to me. Thank you very much for your time and support. Best regards, Azora49Views0likes1CommentShared folder still shows up in other members' Dropbox accounts.
Device iMac, 2020 Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue I have Dropbox Basic. I am/was the owner of a Dropbox shared Folder. I deleted this folder over a year ago. However, this folder still shows up in people's Dropbox's, and several have NO option to delete it. It no longer appears in my list of Dropboxes, so I cannot administer it in any way. I have not got Dropbox Backup set up for this đ Any suggestions?Solved207Views0likes11CommentsHow can I remove a shared folder from my Dropbox account to save up space?
Someone shared a large folder with me (and others) that contains subfolders dating back 15 years for issues of a newsletter. But I have no need for the old stuff - all I need is to download a copy of the latest subfolder he adds each quarter, to use in a larger publication I build. I only have Dropbox's Basic plan (with 3.25GB due to bonuses a long time ago), so the 712MB folder is not a trivial percentage of my space. Is there a way on my end to change my sharing status from editable to read-only so that it's not counted in my allotment? (He's not particularly techy, so my first choice is to handle this on my own.) Or can I somehow remove myself from just the old subfolders without losing access to the newest one (and future added ones)? Or if those are not possible, I guess I would ask him to remove me as a collaborator and send me a read-only link instead. (I'm afraid to try to remove myself, because all I see that seems related is worded as "Delete", and that sounds like it would actually delete folders!) But if he sends me a link to the top folder, will I be able to see new subfolders when he adds them later (and download a copy of them), or would I need to ask him for a link to each subfolder when he adds it (or even worse, each file)?Solved339Views0likes4CommentsCan I see the sharing history of files from 5 years ago?
Is it possible to somehow see old sharing history of shared files? Something like 5 years ago I shared some files to specific persons (by entering their e-mail addresses), and I can't remember to whom I shared. Those files were deleted by me from Dropbox some time ago. But is it possible to history, to whom I shared such long time ago?117Views0likes2CommentsI selected multiple photos and created a shared link to them. How can I delete it?
In the Dropbox Android app, I can go to the Photos UI, select a few photos, and generate a link. Now my question is where I can revoke the link (or setting an expiry, a password, etc.)? It's not in Dropbox web's Shared page.1.4KViews0likes10CommentsThere's a .canary file causing syncing issues on my Dropbox app.
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the ".canary" file, it simply reappears. This file doesn't show up on my online account (natch). I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account. Anyone know what's going on with this canary file? Why can't I delete it? Where did it come from? I'd like to clear it so my local backup will run, but I'm also concerned that this might indicate a security issue, as I have no idea where this file came from. Thanks for anything you can offer!Solved4.6KViews1like45Comments