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Can’t remove shared folder due to lack of space
Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation. I’ve tried the /share/invites page and all standard fixes, but nothing works. Could you please manually remove this folder/invitation from my account? Basic pack Thank you in advance!Solved139Views0likes14Comments
How can I ensure that the deletions I made while offline sync to my account online?
Device Windows PC Operating System/Browser (if using the web) Windows 11 Hopefully someone can help with this. I have a full offline sync in place with dropbox. I had a large number of duplicate files within dropbox across multiple Dropbox folders - 145GB worth in fact. With sync paused I deleted this 145GB worth of files on my PC. I now have what I want online stored locally on my PC What I want to know is how do i get this version of the truth to sync online? What I want when I resume sync is the files that have been deleted from my PC will also be deleted from online. What concerns me is when I start sync again it will in fact download all the files I have just deleted. How do I ensure that online now mirrors what I have on my PC, and not the other way round?Solved109Views0likes5Comments
How to leave a shared folder I have deleted?
Device 2015 MacBook Pro Operating System/Browser (if using the web) Mojave Question or Issue I deleted folders to free up space but, since shared folders still take up storage, I need to leave those shared folders. But since I can no longer see them in my 'deleted files', how do I leave them?Solved188Views0likes8Comments
Shared files were not downloaded in time and now are deleted - is there a way to recover them?
Dear Dropbox Support Team, I hope this message finds you well. I am reaching out regarding a set of files that were unfortunately deleted from my account. These files were videos and pictures from my honeymoon in Dubai, taken during a skydiving experience with iFly Dubai. They were originally shared with me via Dropbox, but I did not save them in time. iFly Dubai has since informed me that the files are no longer available on their end. I am extremely devastated, as these files hold deep sentimental value. I am currently going through postpartum recovery, and knowing that I may never be able to experience skydiving again for health reasons makes this loss feel even heavier. These memories represent a once-in-a-lifetime experience, and I would be so grateful if there were any way Dropbox could help me recover them. Any assistance you can provide would mean a great deal to me. Thank you very much for your time and support. Best regards, Azora51Views0likes1Comment
Shared folder still shows up in other members' Dropbox accounts.
Device iMac, 2020 Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue I have Dropbox Basic. I am/was the owner of a Dropbox shared Folder. I deleted this folder over a year ago. However, this folder still shows up in people's Dropbox's, and several have NO option to delete it. It no longer appears in my list of Dropboxes, so I cannot administer it in any way. I have not got Dropbox Backup set up for this 😐 Any suggestions?Solved218Views0likes11Comments
How can I remove a shared folder from my Dropbox account to save up space?
Someone shared a large folder with me (and others) that contains subfolders dating back 15 years for issues of a newsletter. But I have no need for the old stuff - all I need is to download a copy of the latest subfolder he adds each quarter, to use in a larger publication I build. I only have Dropbox's Basic plan (with 3.25GB due to bonuses a long time ago), so the 712MB folder is not a trivial percentage of my space. Is there a way on my end to change my sharing status from editable to read-only so that it's not counted in my allotment? (He's not particularly techy, so my first choice is to handle this on my own.) Or can I somehow remove myself from just the old subfolders without losing access to the newest one (and future added ones)? Or if those are not possible, I guess I would ask him to remove me as a collaborator and send me a read-only link instead. (I'm afraid to try to remove myself, because all I see that seems related is worded as "Delete", and that sounds like it would actually delete folders!) But if he sends me a link to the top folder, will I be able to see new subfolders when he adds them later (and download a copy of them), or would I need to ask him for a link to each subfolder when he adds it (or even worse, each file)?Solved353Views0likes4Comments
Can I see the sharing history of files from 5 years ago?
Is it possible to somehow see old sharing history of shared files? Something like 5 years ago I shared some files to specific persons (by entering their e-mail addresses), and I can't remember to whom I shared. Those files were deleted by me from Dropbox some time ago. But is it possible to history, to whom I shared such long time ago?121Views0likes2CommentsI selected multiple photos and created a shared link to them. How can I delete it?
In the Dropbox Android app, I can go to the Photos UI, select a few photos, and generate a link. Now my question is where I can revoke the link (or setting an expiry, a password, etc.)? It's not in Dropbox web's Shared page.1.4KViews0likes10CommentsThere's a .canary file causing syncing issues on my Dropbox app.
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the ".canary" file, it simply reappears. This file doesn't show up on my online account (natch). I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account. Anyone know what's going on with this canary file? Why can't I delete it? Where did it come from? I'd like to clear it so my local backup will run, but I'm also concerned that this might indicate a security issue, as I have no idea where this file came from. Thanks for anything you can offer!Solved4.8KViews1like45Comments
