Forum Discussion

EB10's avatar
EB10
Explorer | Level 3
1 year ago

I'm getting an error when clicking on the "Add to Dropbox" button for shared files.

I am receiving emails with files shared with me from a client. However every time I click on the button in the email "Add to Dropbox" I receive this error and I am unable to access the files. ...
Error Messages
Share
Shared Files
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the screenshot, EB10! Appreciate it. 

 

Can you ask your client to unshare and reshare those files with you? I’d like to see if the behavior will persist then. 

 

If that’s not possible though, which I can understand in this case, let me know and we’ll try something else.

EB10's avatar
EB10
Explorer | Level 3
1 year ago

Unfortunately, that is not possible at this moment. They have shared with me 4 separate folders and all have the same issue.

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