Forum Discussion

EB10's avatar
EB10
Explorer | Level 3
2 years ago

I'm getting an error when clicking on the "Add to Dropbox" button for shared files.

I am receiving emails with files shared with me from a client. However every time I click on the button in the email "Add to Dropbox" I receive this error and I am unable to access the files. ...
Error Messages
Share
Shared Files
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Can I just ask EB10 how much quota do you have available at www.dropbox.com/account ? Is it enough to accept the share? If not that could be the issue. 

EB10's avatar
EB10
Explorer | Level 3
2 years ago

I am using the free version and I confirmed my colleague is also using the free version who does not have the same issues.
I set up my account specifically to access the files from our client, I do not use it for anything else.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey EB10, let me also jump in here! 

     

    You mentioned that you try to access the shared folder by adding it to your Dropbox account through the email that was sent your way.

     

    Have you tried accessing your sharing tab online, to see if you can add the folder that way? 

    • EB10's avatar
      EB10
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      I have checked the Shared section and I do not have any folders there. 

      To clarify, did you mean I create a new folder and have the client upload files there instead?

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey EB10, it's odd that you don't see the folder when visiting your sharing tab. 

         

        I'd also suggest that the owner tries to remove and add you back into the folder, but if this isn't possible by any means, then we'll try to find a different way to resolve it. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!