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EB10's avatar
EB10
Explorer | Level 3
2 years ago

I'm getting an error when clicking on the "Add to Dropbox" button for shared files.

I am receiving emails with files shared with me from a client. However every time I click on the button in the email "Add to Dropbox" I receive this error and I am unable to access the files. ...
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EB10's avatar
EB10
Explorer | Level 3
2 years ago

I am using the free version and I confirmed my colleague is also using the free version who does not have the same issues.
I set up my account specifically to access the files from our client, I do not use it for anything else.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey EB10, let me also jump in here! 

 

You mentioned that you try to access the shared folder by adding it to your Dropbox account through the email that was sent your way.

 

Have you tried accessing your sharing tab online, to see if you can add the folder that way? 

  • EB10's avatar
    EB10
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    I have checked the Shared section and I do not have any folders there. 

    To clarify, did you mean I create a new folder and have the client upload files there instead?

    Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey EB10, it's odd that you don't see the folder when visiting your sharing tab. 

       

      I'd also suggest that the owner tries to remove and add you back into the folder, but if this isn't possible by any means, then we'll try to find a different way to resolve it. 

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