Hi everyone! My name is Kevin and I lead a team that's looking to make it easier to upload files to Dropbox. We are looking at the Dropbox website and mobile apps (both iOS and Android) to try and make uploading better in the following ways: Reliability: less likely to fail Performance: speed things up so you wait less Usability: give more information during upload so you know how it's going And much more. I'd love to hear from all of you about your experiences with uploading content. What is working well and what is not working well? What are some of the features you wish were available to make uploading easier? What frustrates you? Don't hold back. Here to listen and engage.

Hello Kevin, Uploading the documents folder from laptop containing 14000 plus files in 20 plus folders, at the conclusion of the upload there were over 500 errors (files that failed to upload). I saw "try again" next to each failed file but can't find any option to re-attempt an upload of the failed files specifically. Then the box showing the upload details, including the failed uploads, disappeared and now I can't even try to determine exactly which files failed or why, much less attempt to upload them again. And I don't want to re-upload the entire documents folder. For one thing, it took hours. And I don't know what caused the files that failed to upload and it seems almost certain the same thing would happen again. Any help much appreciated!!

It would be really nice to FINALLY have the accessibility option to increase the thumbnail size in the iOS app. After uploading files, it's nearly impossible to organize them without this functionality. People have been asking for this forEVER! It's really a simple ask!!

The new Mac app, with its limitation on where the Dropbox folder is located (among other unwanted limitations), will make it impossible for many of us to use Dropbox on Macs. Can you confirm that those of us who do not want the new limitations will be able to continue using the current version of Dropbox for Mac indefinitely? If you can't provide information about this, how can we reach decision-making members of the Dropbox team about this, given that questions about this here on the forums (e.g., discofuel's) are being ignored or moved into "already-solved" threads?

Hi Kevin,rather than receiving all these silly Dropbox badges (newcomer badge, conversation starter badge, joining in badge, supportive badge) and rankings (new member / level 2, explorer / level 3) I'd like to get an answer to my question. Or does my request sound too complex?Brgds, Chris

Hi ShanaLynn. Thanks for your comment. Can you tell me a bit more about thumbnail sizes and in your ideal world how this would work? Are you talking about Dropbox providing more mobile layouts you can toggle between? Or referring to specific screens where thumbnails are bigger? Or is it about being able to embiggen certain small thumbnails by long-pressing?

Improving Uploads | The Dropbox Community

25 Replies

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ShanaLynn
Helpful | Level 6
3 years ago
It would be really nice to FINALLY have the accessibility option to increase the thumbnail size in the iOS app. After uploading files, it's nearly impossible to organize them without this functionality. People have been asking for this forEVER! It's really a simple ask!!
KevinAtDropbox
Dropbox Product Manager
3 years ago
Hi ShanaLynn. Thanks for your comment.

Can you tell me a bit more about thumbnail sizes and in your ideal world how this would work? Are you talking about Dropbox providing more mobile layouts you can toggle between? Or referring to specific screens where thumbnails are bigger? Or is it about being able to embiggen certain small thumbnails by long-pressing?
alitchfi
Helpful | Level 6
3 years ago
Uploading is fine, I have no issues with it and Dropbox is used seamlessly across various platforms. I often need to take photos with my Android phone device and make them available for sending or embedding in files on several computers.

However, my Android Camera Uploads process is erratic and often only triggered when I manually upload an image via the Dropbox app from my Gallery container on the phone. Only then are the photo and video files uploaded to the folder, which can then be quite slow, even on a fast wifi network and with fibre (Gigabit speeds).

Also, I use WhatsApp a lot and images that are downloaded from there are automatically uploaded to the Camera Uploads folder on Dropbox and I would prefer to stop that from happening. I am guessing that WhatsApp is putting them into the Android Gallery containers, and that may be triggering Dropbox to automatically upload them.

Android version is SKQ1.211006.001 on a POCO F2 Pro. Android Dropbox version is 316.2.2.

As an aside, it is quite hard to update the Dropbox apps on the computers. Sometimes a message comes up that an update is available but then I cannot find anywhere to select to update Dropbox (the issue, of course, may be between my seat and the keyboard).
KevinAtDropbox
Dropbox Product Manager
3 years ago
Good flag on the Android camera uploads. I'll see what turns up.

On the issue of your WhatsApp downloaded images getting backed up as photos when you don't intend them to, can you verify for me what folder those images are being saved into? If you're saving them into the same folder as the rest of your mobile photos, then that's why they're being uploaded. But if you're saving them into a completely separate downloads folder, maybe we can introduce some kind of option for you to designate what folder contains your camera roll. Anyway, can you confirm for me?
alitchfi
Helpful | Level 6
3 years ago
Yes, WhatsApp defaults to the Gallery and so far as I can see, Dropbox will only upload the whole Gallery.
ShanaLynn
Helpful | Level 6
3 years ago
I'm sorry, I responded in the context of improving usability in general, not in improving uploads specifically. In searching for an answer to my problem, it seems that there have been requests for an option for larger thumbnail view specifically in the app for over 7 years.
JeffHolden
New member | Level 2
3 years ago
Hello. I would like to be able to upload files to a folder and allow chat GTP to be able to access them to be able to extract information. Is that possible?
Cubicle23
Explorer | Level 4
3 years ago
Deselecting a folder in selective sync should mark it as ignored first, not remove it from windows explorer. This breaks functionality in many programs.
Ru 1971
Helpful | Level 6
3 years ago
This is what’s big working well if you are on a Mac. Nothing else really matters compared to the current disaster

https://www.dropboxforum.com/t5/Storage-Space/Disaster-Dropbox-removing-external-disk-support-for-Mac-users/m-p/664098#M10719
mwallison
New member | Level 2
3 years ago
After installing Dropbox for Mac (beta) on my MacBook Air, it's not syncing the files that I've added from my destop Mac (that doesn't have the beta). I can see that they are there and if I double click on the file (from my MacBook Air) it does open but after a very long wait. Why is it not sync'ing??