Forum Discussion

dmkkg's avatar
dmkkg
Explorer | Level 3
4 years ago

Inconsistency between two devices in the syncing process. Where to find where the problem lies?

On my main pc a couple files are added to Dropbox daily and they show up in File Explorer on the pc. My second pc was added to Dropbox account on 28/11/2022 and in File Explorer on that pc only fil...
desktop
sync
dmkkg's avatar
dmkkg
Explorer | Level 3
4 years ago

Hello Hannah

What I am seeing now has changed a little bit.  Today, Dropbox website on each pc show all the files.  Dropbox folder on pc1 also shows all the files but on pc2 only files added up to 29/11/2002 show, none of those added by pc1 since then. 

 

Both computers are logged into the same Dropbox account on your website and email address is the same for both computers.

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the update here, dmkkg!

 

Hmm, it might be that PC2 is the one with a syncing issue then.

 

Could it be that you have an older version of the app installed?

 

What version do you see when you hover over the Dropbox icon in your system tray on PC2?

 

The most recent stable version of the app is currently the 162.4.5419.

  • dmkkg's avatar
    dmkkg
    Explorer | Level 3
    4 years ago

    PC2 has the latest version.  All the files are now showing in Dropbox folder on the pc!! Hadn't done anything since my last post so no idea how this happened.  But problem solved.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      That's great, I'm happy to hear that, dmkkg!

       

      If you need anything else, make sure to let us know.

       

      Have a wonderful week ahead!

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