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richant's avatar
richant
New member | Level 2
3 years ago

Installed on windows 11 - folder path now changed to C:/Users/name/Dropbox/Dropbox

Installed dropbox on windows 11 - folder path now changed to C:/Users/name/Dropbox/Dropbox

Looks like a .dropbox.cache folder a level above the normal dropbox folder

This creates a problem when I open the files on the new windows 11 PC - my CAD program can no longer find the files as the path has changed and would have to manually relocate all the file again.

The folder path was C:/Users/name/Dropbox on the previous windows 10 PC.

I'm still using the win10 PC and it keeps files synced between the two.

Is there a way to reinstall dropbox on the windows 11 machine so it doesn't have the double dropbox folder structure?

6 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi richant, thanks for bringing this to our attention.

     

    Did you use the default installation options for the app when installing it?

     

    This will help me to assist further!

  • richant's avatar
    richant
    New member | Level 2
    3 years ago

    In preferences is shows dropbox folder location as C:/Users/name/Dropbox/Dropbox

    If I try and change it to level above it just says dropbox already installed in this location

  • richant's avatar
    richant
    New member | Level 2
    3 years ago

    Yes I think I did. Cant remember specifying a custom location on install

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    When you try and move the folder, could you try moving it to  C:/Users/name/, as this will then create the Dropbox folder name itself?

  • richant's avatar
    richant
    New member | Level 2
    3 years ago

    Yeah tried that and it just says dropbox already installed in this location

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try moving the Dropbox folder to another location entirely, let the move complete entirely, and then see what's left in the C:/Users/name/Dropbox location?

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