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juchiast's avatar
juchiast
New member | Level 1
10 days ago
Solved

Is Dropbox Paper down? I'm missing some Paper docs

Is Dropbox paper down? I have a dozen of papers and they are all gone. 

  • Walter's avatar
    Walter
    10 days ago

    Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi juchiast - thanks for letting us know about this.

    I just gave it a go and I was able to use Dropbox Paper just fine. Can you clear your browser's cache and/or try another browser and let me know if you get the same results?  

    If you do, I'd appreciate a screenshot of the exact error or the last page you can get to. 

    As for your missing Paper docs, are you able to search for them to see if you can find them on your account? Do you maybe see them in your deleted files page or the events page by any chance? 

    Let me know more and we'll take it from there. 

    • juchiast's avatar
      juchiast
      New member | Level 1

      Events and deleted files page show some papers that I tried to make and then delete after encountering this issue, old papers are not there.

    • juchiast's avatar
      juchiast
      New member | Level 1

      There are several 503 error at URLs such as https://www.dropbox.com/paper/starred?role=personal

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast

         

    • Khandy's avatar
      Khandy
      Helpful | Level 5

      May I get some assistance with this Paper issue? I have been in contact with several support staff, an escalated ticket that has still gone unanswered, and multiple screen recordings to prove that every recommended solution was a dead link. It's going on a week and I'm having a hard time with the transition that was supposed to only last 15 minutes. My day-to-day operations were centered around papers and now I'm missing over 50 documents/templates. Now I am vetting other software in case such events take place again.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Khandy - sorry to hear about this.

        Could you please let us know your ticket ID so that we can look it up in our system?

        Thanks so much!

  • juchiast's avatar
    juchiast
    New member | Level 1

    Hello, searching helped, I was able to load 1 paper and they are visible from then on. Tried different browser but same result.

    Sometime it shows this 500 error

     

  • Khandy's avatar
    Khandy
    Helpful | Level 5

    I am having the same exact issue. I use Paper daily and this has been an extreme setback. I'm currently looking for an alternative before by renewal date this month because this is unacceptable. Even more so when they try to act as if we can't read the name of a folder to know it's not there or the documents. 

  • jhubig's avatar
    jhubig
    New member | Level 2

    Hello,

    I guess I have a similar or even the same issue. I'm using Dropbox Paper since several years and it is my favorite app for storing a variety of notes, recipes, etc.

    Since some days/weeks I lost the folder structure and direct access to all my paper documents inside the iOS App but also via the web interface in https://www.dropbox.com/paper/home:

    My previous "setup" was containing a complete folder structure of all my notes. The full list and folder structure is still visible through the dropbox web interface (https://www.dropbox.com/home/Migrierte%20Paper-Dokumente) but not anymore in the iOS App and Paper Webinterface:

    How can I get this back into my paper universe? Thanks a lot for your support.

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