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eagledrop's avatar
eagledrop
Helpful | Level 6
4 months ago
Solved

Issues opening links with dl.dropboxusercontent.com?

Until Today, a link like below has been working, but is no longer doing so. Is this a temporary issue with Dropbox and dropboxusercontent.com or did something permanently change?

[link removed by moderator]

Please advise, we have thousands of people relying on this feature for loading video into players like Video JS.

Thank you!

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  • eagledrop's avatar
    eagledrop
    3 months ago

    Yes, it started working again yesterday afternoon. Any ideas what the issue was? This has happened multiple times lately.

9 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago
    eagledrop wrote:

    Until Today, a link like below has been working, but is no longer doing so.

    Your link still works fine for me.

    I've removed the link from your post to prevent any issues with bandwidth from repeated uses.

  • eagledrop's avatar
    eagledrop
    Helpful | Level 6
    4 months ago

    Working again now. Is there a status page to see if Dropbox is having issues?

  • eagledrop's avatar
    eagledrop
    Helpful | Level 6
    4 months ago

    This issue has started again. Is it related to the incident listed on the status page?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    It shoudnt be as its marked as resolved. 

    Try a CTRL + R on the link. 

  • eagledrop's avatar
    eagledrop
    Helpful | Level 6
    4 months ago

    It's not working. People keep reaching out reporting that links from dl.dropboxusercontent.com don't work right now. Any intel?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey eagledrop! I just wanted to check in today and see if you, or your users, are still having issues with this.

    Please let me know.

  • eagledrop's avatar
    eagledrop
    Helpful | Level 6
    3 months ago

    Yes, it started working again yesterday afternoon. Any ideas what the issue was? This has happened multiple times lately.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Happy to hear that! We had an incident yesterday, which may have affected this, as well. 

    If you encounter the same issue again though (since you mention this has happened multiple times already), don’t hesitate to give me a nudge.

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