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Spittee's avatar
Spittee
Explorer | Level 4
2 years ago

It says I need to request access to a folder although the correct email address has been invited

Hi! I'm trying to download some photos and when I click on their link it tells me to request access. It says that 'email' was given access but I'm signed in as 'email'. But they're both the exact sam...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Spittee, thanks for joining us on the Dropbox Community!

 

Is it possible that the owner of the folder has made a typo in the email address they shared the folder with?

 

It could be a letter or even a dot or a space.

 

Can you check with them, to make sure they shared the folder with the correct address?

 

Thanks.

  • Spittee's avatar
    Spittee
    Explorer | Level 4
    2 years ago
    Hey Hannah! Thanks for the reply. It looks identical to me but I emailed them and they sent me a direct link which has worked instead!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update, Spittee!

       

      I'm glad everything works fine now.

       

      If you have any other questions, don't hesitate to let us know.

       

      Have a great week ahead!

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