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cosmicmadman's avatar
cosmicmadman
Explorer | Level 3
2 months ago

It takes a while for my Android to upload my camera roll

So it looks like dropbox doesn't immediately upload my camera roll.  It usually takes several hours but sometimes it never seems to happen.  I read the help guides about battery optimization for Andr...
Android
Camera uploads
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

New photos only means that from the moment you enabled it, only new photos would be uploaded, so and photos taken before that time wouldn't be uploaded. It wouldn't make any difference to the interval when using that one or continuous camera uploads.

Each version of Android and device might show a different method for battery optimization, so you might need to check with the device manufacturer on where to see this in the settings.

cosmicmadman's avatar
cosmicmadman
Explorer | Level 3
2 months ago

I change it to upload all photos.  And I found out the battery optimization for dropbox is unrestricted.  Took more photos.  Nothing gets uploaded.  So there's clearly something wrong and its likely not my fault. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey cosmicmadman!

    Would you mind clarifying your OS, along with the version of the Dropbox mobile app that you're using?

    Can you include a screenshot of the Camera Uploads settings in the Dropbox app along with your Dropbox permissions settings?
    (Note: These are settings for your device, not the Dropbox app.)
    On Android, find this by opening system “Settings” and finding “Dropbox” in the “Apps” section.

    • cosmicmadman's avatar
      cosmicmadman
      Explorer | Level 3
      2 months ago

      Windows 10,  dropbox 422.2.2
      not sure why the OS matters, I'm just using the dropbox website with Firefox.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Hi from me as well, cosmicmadman! I believe Megan was referring to the OS version of the Android device you have this issue on.

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