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Dan Laferriere's avatar
Dan Laferriere
Helpful | Level 6
2 years ago
Solved

I've set passwords for my shared links, but non team members don't get asked for one.

I have set passwords on folders I need to share with people who are not team members. (added a password to editing dan viewing links and saved it) When I test this it by sending the link to an emai...
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  • Dan Laferriere's avatar
    Dan Laferriere
    2 years ago

    I figured it out. The folders were set to share with Team Members. I changed the Who has access to "Anyone with link".  

     

    I'm still perplexed about how the other user had access through the link and then got the error message. I changed that folder to "anyone with link" and it works.

     

Trish S.2's avatar
Trish S.2
Explorer | Level 4
2 years ago

I'm having the same issue as Megan

I  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Trish S.2 - sorry to hear about this.

 

Could you let us know some additional information so that we can assist further? 

 

For example, what are the exact steps you take to do this? Are you using an individual account or are you part of a team account perhaps? 

  • Trish S.2's avatar
    Trish S.2
    Explorer | Level 4
    2 years ago

    In DB web, for Folder I want to Share with Password for Viewing Only ... I did these steps:

    Clicked on Folder to share

    Clicked on SHARE button

    In Settings in 'Link for Viewing', I set my Password and clicked "Only people invited"

    Clicked Share again

    Added new person's email address

    Added note to person

    Hit SHARE again to send to them

     

    When I tested on my husband, he was not able to open/access this Folder ... with or without password

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Trish S.2, what kind of error did your husband get when he tried to access the folder?

  • Trish S.2's avatar
    Trish S.2
    Explorer | Level 4
    2 years ago

     

    When he Clicks on Add to Dropbox in email from me, it asks for Login ... not the Folder Secure Password which I put on the Folder!  

    So he cannot access Folder

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Trish S.2 wrote:

     

    When he Clicks on Add to Dropbox in email from me, it asks for Login ... not the Folder Secure Password which I put on the Folder!  

    So he cannot access Folder

    Thats because you've given him edit access. The only way to have edit access on a folder is with a valid Dropbox account (so that it knows who is editing it). Turn that off and send him a LINK instead of a shared folder and it should work fine 🙂

  • Trish S.2's avatar
    Trish S.2
    Explorer | Level 4
    2 years ago

    Mark, 

    Excellent,  I will try that

    Solution is Certainly not intuitive nor documented well:)

    thanks

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