Job reached maximum retry attempts

Hooray! Success from my end, anyway, on saving both a pdf file and Excel file to Dropbox directly from Gmail (on 5/22/18). How refreshing and heartening it is to have an issue fixed due to conversations on a forum like this! Thank you for listening and being so responsive. Go, Dropbox!

Problem solved. This is terrific!! Both PDF and Excel save to my Gmail successfully.

Thank you!

hi!  heres a screenshot of the new error message im getting.  i agree this may be something different than the original post (since its a different error message)  thanks for your help

quick update.  im actually only getting that error message if i try to save pdf files sent to me before the last "fix"  new emailed pdf files seem to be saving fine, so i think im in good shape too.  odd issue, but no big deal.  thanks!

Hey all - thank you for your kind updates - much appreciated. 

gcorvin - Thank you for keeping me posted and I am glad to hear that you were able to work this out in the end. If this persists and gets out of hand, you can always log a ticket with our Support team so we would be able to troubleshoot with all of our tools available. 

Thanks again and have a marvelous week ahead everybody! :sunglasses:

UNfortunately I spoke too soon.  Have started getting htis new error message again (screenshot attached)   can you help?  Thanks.

Apologies for the late response gcorvin - are you still having this issue?

Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network? 

Let me know what you find and we'll take it from there. Thank you! 

Sadly yes.  Have cleared cache but still happening on two desktops in 2 locations (different networks).  Also uninstalled/reinstalled the extension with no luck.  Odd thing, however, is that it doesn't happen every time (i.e. occasionally file will save).  Seems to be only with pdf's, but not sure of that yet.

Thanks for kindly updating me on the matter - sorry to hear this persists for you gcorvin. 

As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation). 

In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution.

Thank you and enjoy the rest of your day!

Hi Again,

I may be responding to the wrong person, but I seem to be getting the error when I have the "new" gmail UI, but goes away when I go back to the "classic" interface (which I suspect most people are still using).  

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Walter wrote:

Thanks for kindly updating me on the matter - sorry to hear this persists for you gcorvin. 

 

As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation). 

 

In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution.

 

Thank you and enjoy the rest of your day!

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