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MikeHenderson's avatar
MikeHenderson
Explorer | Level 4
3 years ago

Large files will not download

I'm having a recurring issue where large files will not download. It seems like 31gb is the max file size that dropbox will upload.

 

I select the folder to be available offline, files do not download. 

I select the files to be available offline, files start to sync and then, after a few minutes do not download.

 

See screenshots.

-M

desktop
Mac
sync

13 Replies

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  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there,

     

    We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

     

    Thank you!

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for letting us know. We'll ask our team to look into this ticket. 

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