Forum Discussion

Aviator12's avatar
Aviator12
Helpful | Level 5
4 years ago

linking Swann security to dropbox

My Swann Security says it is linked to Dropbox but nothing uploads
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Aviator12, thanks for bringing this to our attention.

 

Could you let us know in more detail what you're experiencing? Is this an app or service you're trying to connect to Dropbox?

 

What error are you getting?

 

Any other info or screenshots would be helpful!

  • Aviator12's avatar
    Aviator12
    Helpful | Level 5
    4 years ago
    Hi. My Swann Security App says that it is connected to drop box. It did load info to dropbox for 2 days but nothing since. I contacted Swann Security and they did a system check and they reported that the problem was with dropbox. Can you help please ?
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Aviator12, sorry to jump in here!

       

      Can you walk me through the exact steps you follow on your end, in order to save the files to Dropbox and connect the apps together? 

      • Aviator12's avatar
        Aviator12
        Helpful | Level 5
        4 years ago

        Megan, i go into the Swann Security App and it is quite simple.  I click on the connect drop box and it connects and  is says it is connected to my drop box.  When i check drop box nothing is saved after 2 days.  Drop box is only 15 % used.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!