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Environmental Learning Center's avatar
Environmental Learning Center
Explorer | Level 3
3 years ago
Solved

Links not Working: "Unable to open (link) Cannot download the information you requested."

When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested."  I can open it when I paste it into a new browser, but this is a nuisanc...
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  • Megan's avatar
    Megan
    2 years ago

    Hi Environmental Learning Center, how are you today? 

     

    What version of MS Word are you using when you notice this? 
     

    Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.

     

    Let me know more! 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Environmental Learning Center wrote:

Here is a screenshot of the error message.

So this is when Word is trying to open a link that you have embedded within a document. The link is fine as you said you're able to open it in a browser, so this would indicate that the problem doesn't lie with Dropbox, but with something in Office.

 

You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.

  • Environmental Learning Center's avatar
    Environmental Learning Center
    Explorer | Level 3
    2 years ago

    Thank you.  I think you cracked it.  It works when pasted into an email just fine, but not in Word (version 2019).

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