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Environmental Learning Center's avatar
Environmental Learning Center
Explorer | Level 3
2 years ago
Solved

Links not Working: "Unable to open (link) Cannot download the information you requested."

When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested."  I can open it when I paste it into a new browser, but this is a nuisanc...
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  • Rich's avatar
    Rich
    2 years ago
    Environmental Learning Center wrote:

    Here is a screenshot of the error message.

    So this is when Word is trying to open a link that you have embedded within a document. The link is fine as you said you're able to open it in a browser, so this would indicate that the problem doesn't lie with Dropbox, but with something in Office.

     

    You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Environmental Learning Center wrote:

Here is a screenshot of the error message.

So this is when Word is trying to open a link that you have embedded within a document. The link is fine as you said you're able to open it in a browser, so this would indicate that the problem doesn't lie with Dropbox, but with something in Office.

 

You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.

  • Environmental Learning Center's avatar
    Environmental Learning Center
    Explorer | Level 3
    2 years ago

    Thank you.  I think you cracked it.  It works when pasted into an email just fine, but not in Word (version 2019).

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