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Environmental Learning Center's avatar
Environmental Learning Center
Explorer | Level 3
2 years ago
Solved

Links not Working: "Unable to open (link) Cannot download the information you requested."

When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested."  I can open it when I paste it into a new browser, but this is a nuisanc...
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  • Rich's avatar
    Rich
    2 years ago
    Environmental Learning Center wrote:

    Here is a screenshot of the error message.

    So this is when Word is trying to open a link that you have embedded within a document. The link is fine as you said you're able to open it in a browser, so this would indicate that the problem doesn't lie with Dropbox, but with something in Office.

     

    You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.

rmbted's avatar
rmbted
New member | Level 2
1 year ago

I'm having the same problem of the link not working. I've tried sharing the link via an email and also posting on a forum. Both places say "this link isn't quite right" and has a drawing of a cat. I'm just trying to share a viewable picture, not an editable one. What is the solution?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey rmbted - sorry to hear you're having issues with this. 

     

    Can you please copy and paste the link on an incognito window of your web browser and let me know if you're still getting the same error?

     

    If so, please send us a screenshot so that we can have a visual too. 

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