Forum Discussion

Kemaneo's avatar
Kemaneo
Explorer | Level 3
4 years ago

Links won’t open in the Dropbox app

When I receive a Dropbox link through another app, e.g. Messenger, the “Get the App” or “Open in App” button appears, but if I tap it the App Store opens instead. There’s currently no way for me to op...
Mobile
shared links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Kemaneo, thanks for bringing this to our attention.

 

I just tried to recreate this on my own device, but tapping on the "open" button, just opened the link as normal.

 

Which version of the Dropbox app do you have installed?

 

And which browser are you using to open the link? Do you have a different one you can try?

 

Let me know how it goes.

Stookieandlil's avatar
Stookieandlil
Explorer | Level 3
3 years ago
I have exactly the same problem. My mates sends me a Dropbox box link and when I click it , it opens the App Store to download drop box app. I already have the app and I click “open” on App Store and my drop box app opens but it’s forgotten the link and just opens to my default Dropbox page. Hannah Dropbox staff says hers simply opens the link. However she states “with browser are you using to open the app” the links come in a text message, email or messenger app so it’s not in a browser !!!!
Dropbox is always the latest version as my iPhone 11 has auto updates.
Be great if you could upload a screenshot and show what’s happening.
I don’t think @hannah understands the problem.

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