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helloyc's avatar
helloyc
Explorer | Level 3
3 years ago

Mac Dropbox app not synchronizing in China

Folks,   I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly.    However, Dropbox APP on my MAC book is ...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, helloyc!

 

Can you check out this article with some troubleshooting steps, to see if there's something that helps?

helloyc's avatar
helloyc
Explorer | Level 3
3 years ago

Hannah,

 

I tried the tips in that article, but it is still not working.

 

Most likely it is a VPN connection issue. Last week, when I was in America, it worked file. 

Now I am in China, and it is not syncing. But I do have access to dropbox.com through a VPN. Not sure why the VPN is not working for my Dropbox APP.

 

When I wanted to setup "Protect more files with Dropbox backup," and clicked "set up" it says "looks like you are off line" 

 

But I do have access to dropbox.com through Google Chrome and Safari.  Maybe this has something to do with the Network Proxies setting?  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi helloyc, have you tried changing the network settings in the Dropbox desktop application to see if they help?

    • helloyc's avatar
      helloyc
      Explorer | Level 3
      3 years ago

      Thank you, Jay. I do not know how to change the network setting on Dropbox APP

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey helloyc, you can find the network settings in the application's preferences.

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