Forum Discussion

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

macOS on File Provider - Identify non-supported files

On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox f...
desktop
Mac
sync
johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
3 years ago

Yeah, that all seems like a waste of effort in my case, since it still won't get me on the File Provider version and everything is generally working OK except for being able to open online only files directly, which I am working around without too many issues.

 

I just want to know either

 

1) How can I identify which files are causing the message "Your Dropbox folder contains some file types that are not supported" that is preventing me from updating to the File Provider version.  The  only thing I see in the link provided earlier in this thread is this, 

and I don't have either type of file in my Dropbox. Could Dropbox not find a way to flag the offending files, rather than just give such a vague message??

 

OR 

 

 

2) Some assurance that if I just kick the can down the road on File Provider, and simply upgrade my systems from OS 12.6 to 13.5 that I can continue to  use the Old Dropbox as I have been without encountering any new issues.

 

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

Hi

1 - I cannot answer as Dropbox did not provide me a way of doing that (not sure even they know that);

2 - I am on 13.4.1 and old Dropbox that I have gone back to appears to be working fine.

Cheers

  • johnhalldesign's avatar
    johnhalldesign
    Collaborator | Level 8
    3 years ago

    Thanks, so I went ahead and updated one of the Macs from 12.6 to 13.5 and all went smoothly as far as I could tell with Dropbox, and interestingly I am now getting a notice that the File Provider update is available, and am no longer getting the message that there are incompatible files in my Dropbox.

     

    This seems odd since I didn't move any files out of my Dropbox, and from what I've read the File Provider update should have worked with 12.6 also.

     

    But anyway, that's where I am.  I think I'll hold off for now on doing the File Provider upgrade, cause, well, i can only handle change in small increments, and my main goal was to get my Macs onto the current OS, so gonna just be sure this is all working as it was before I attempt then next step.

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