Forum Discussion

DeanR1's avatar
DeanR1
Explorer | Level 3
4 years ago

MacOS stuck on "Couldn't load folders"

On a newish MacOS install I'm regularly getting a "Couldn't load folders" error when trying to choose new folders to sync with selective sync. I was able to get the list of folders to load once and s...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi DeanR1, thanks for bringing this to our attention.

 

Could you let me know what version of Mac OS you're running on your device, as well as the version of the Dropbox desktop application?

 

Are you connected to a stable network?

 

This will help me to assist further!

  • DeanR1's avatar
    DeanR1
    Explorer | Level 3
    4 years ago

    Hi Jay, the OS version is 12.3, the Dropbox version is 146.4.4836. It also seems that syncing files is getting hung up for long periods of time. This is via a wired network in a corporate office and a home network.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      As it's a company network, is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

      • DeanR1's avatar
        DeanR1
        Explorer | Level 3
        4 years ago

        Possibly, but I've had it working without issue on PC on the same network for years.

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