Forum Discussion

DeanR1's avatar
DeanR1
Explorer | Level 3
4 years ago

MacOS stuck on "Couldn't load folders"

On a newish MacOS install I'm regularly getting a "Couldn't load folders" error when trying to choose new folders to sync with selective sync. I was able to get the list of folders to load once and s...
desktop
sync
DeanR1's avatar
DeanR1
Explorer | Level 3
4 years ago

Possibly, but I've had it working without issue on PC on the same network for years.

admonish-humane-cavitate's avatar
admonish-humane-cavitate
Explorer | Level 4
4 years ago

Do you have 2FA configured? If so, disable it, close the app, reopen it and then try selective sync again. It should work. If it does, re-enable 2FA and you should still be able to selective sync.

  • ernstki's avatar
    ernstki
    New member | Level 2
    3 years ago

    Maybe the 2FA thing correlated with the problem you were having, but wasn't actually causative? Because disabling 2FA didn't change anything for me, even after a reboot. In my case, sync is chugging along just fine, which makes me doubt there's a firewall thing going on, as some suggested here.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!