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JoelBille's avatar
JoelBille
Helpful | Level 6
3 months ago
Solved

Make available offline does not work on my macOS 15.5 computer

Device
MacBook Air M4 (2025)
Operating System/Browser (if using the web)
Mac OS 15.5
Dropbox App Version (if using the app)
232.4.5988
Syncing Status
”Syncing”

I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as online only. When I try to use them, or press Make Available Offline, they don’t download. Sometimes (not always??) The download icon starts to show, but it gets stuck just after it started. Dropbox syncing status says ”Syncing”. If I pause syncing and then put it back on, it says ”Syncing 7 fles … 10.9 GB”, but does not make any progress. I have no problem accessing the internet, the connection is perfectly fine. I have my old laptop on the same table and everything works as expected.

I don’t’ know if it’s Dropbox or Mac OS, but something seems to prevent files from downloading.

Any ideas?

/Joel

desktop
Mac
sync

3 Replies

  • JoelBille's avatar
    JoelBille
    Helpful | Level 6
    3 months ago

    I cant seem to edit my message but: With download my files to my new computer, I mean via the desktop app. 

  • JoelBille's avatar
    JoelBille
    Helpful | Level 6
    3 months ago

    Never mind, restarting computer solved it 🙈

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey JoelBille - thanks for posting on our Community and quickly following up to let us know that your issue is sorted now after rebooting your computer.

    Let us know if anything else comes up!

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