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randy123's avatar
randy123
Explorer | Level 3
2 years ago
Solved

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.
desktop
Dropbox Pro
sync
windows
  • Megan's avatar
    Megan
    2 years ago

    As a last step: have you tried an advanced re-install using these steps randy123?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey randy123 - could you clarify if the desktop app is up to date or still syncing in your taskbar? 

 

Also, how long has it been since you first installed the app on this machine? Did you do it with admin privileges? 

  • randy123's avatar
    randy123
    Explorer | Level 3
    2 years ago

    The dropbox app was installed this morning on my new work computer. I spent most of the day with our IT specialist. He installed it and didn't seem to think the issue was on his side, considering my old computer, installed in the same way, was sitting beside us, working just fine 😞 I only select sync'd a few folders and the dropbox is currently 'up to date'

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