Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Dragon Weenie
12 months agoExplorer | Level 3
Missing sync icons on Windows
Aafter years of using Dropbox, my Dropbox doesn't work on my Windows computer. There are no green or blue circles on any of my files. Only blank circles on my husband's which is supposed to sync with mine. I can access my files by logging into Dropbox.com only. I don't understand most of the articles and need someone to talk to.
1 Reply
Sort By
- Walter
Dropbox Staff
Hi there Dragon Weenie - sorry to hear about your syncing issue.
Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?
This will help us assist further.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!