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Forum Discussion

Rich in KY's avatar
Rich in KY
Helpful | Level 5
3 years ago
Solved

mov files changed during uploads to Dropbox

I belong to a forum [Removed as per Community Guidelines] and recently encountered a problem uploading a .mov file to a thread. The file uploaded but there was no video, only audio. I converted the f...
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  • Rich in KY's avatar
    Rich in KY
    3 years ago

    I'm pretty sure I found out the problem. All the videos my son took are HEVC mpeg-H, a very high resolution. The video I downloaded from the forum is AVC mpeg-4, a lower resolution. The forum must not accept the higher resolution videos. I've sent them a message to confirm.

     

    Thanks

Rich in KY's avatar
Rich in KY
Helpful | Level 5
3 years ago

I'm pretty sure I found out the problem. All the videos my son took are HEVC mpeg-H, a very high resolution. The video I downloaded from the forum is AVC mpeg-4, a lower resolution. The forum must not accept the higher resolution videos. I've sent them a message to confirm.

 

Thanks

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, glad to hear you were able to resolve the issue on your end. If you need any further assistance in the future, please let me know.

 

Enjoy your week ahead!

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